Refund and Returns Policy

Return and Refund Policy

Thanks for shopping at Spy Monkey. If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 14 calendar days to return an item from the date you received it. Your item must be in the same condition that you received it. We appreciate if you can return your item in the original packaging. Your item needs to have the receipt or proof of purchase email. You must contact us before returning your item so that we can give you an RMA number and the most applicable shipping address based on your location. You can contact us at info@spymonkey.com.au or by phone on 1300049519.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Contact us If you have any questions on how to return your item to us.