Shipping & Returns
Standard Shipping is a $25 flat rate for orders under $200.
Orders are processed: Monday – Friday from 8am – 5pm.
Orders are shipped within 24 hours of being placed.
Shipping Times: For customers within the express post network (capital cities) delivery times are typically next business day. For regional areas outside the express post network delivery times are 2 - 4 business days or less.
(Public Holidays Excluded)
Order Confirmation: After placing an order, you will receive an order confirmation by e-mail. This means we’ve received your order in our system and have pre-authorised your credit card for the purchase. If your item is unavailable, we will void the pre-authorisation charge and contact you to inform you by e-mail. If your item(s) are available for immediate shipment (within 2 business days), we will process the charges and submit the order for shipment.
Tracking Numbers will be sent to your email once your order has shipped.
In some cases, we may need to contact you before your order can be shipped. To ensure there is no delay, please respond to any email/phone call from our Customer Service team.
We proudly use Star Track couriers and Couriers Please.
You have 14 calendar days to return an item from the date you received it. Your item must be in the same condition that you received it. We appreciate if you can return your item in the original packaging. Your item needs to have the receipt or proof of purchase email. You must contact us before returning your item so that we can give you an RMA number and the most applicable shipping address based on your location. You can contact us at firstname.lastname@example.org and we will respond promptly, or by phone on 1300049519.
For more information, refer to our full policy here: 14-Day Return Policy