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Uniarch Security System: 4-Channel NVR Pro, 3 X 8MP Dome, EasyStar

Description

Description

Engineered by Uniview, one of the world's leading video surveillance innovators, Uniarch devices combine convenience, durability, and cost-efficiency. Designed to provide optimal security solutions to small and medium applications, it is a perfect system for those looking for a simple, reliable, feature-rich, and affordable solution.

  • Authorised Uniarch Dealer, Australian Stock, No Grey Imports!
  • Uniarch 3 years Manufacturer Warranty!
  • Free Express Courier Shipping!

Easystar - The Simple Choice for Reliable Night Vision

Easystar is engineered to provide colourful images in low-light environments. Easystar IP cameras adopt the backside-illuminated CMOS Sensor, which greatly improves light utilization. F1.6 iris design improves light gathering capability. The minimum illumination is down to 0.005Lux. Most importantly, UNV's uniquely patented technology U-ISP improves the definition and brightness of images. With a perfect combination of hardware and software, Easystar IP cameras deliver high-quality colourful images at low illumination.

Reliable Performance - Weatherproof and Dustproof

The IP cameras of the Easystar series are also excellent in other environmental conditions. The entire series of products support IP67 waterproof and dustproof levels, which can meet the needs of outdoor environments. They all support long IR distance, combined with lowlight technology to deliver high-quality images around the clock.

This security system is built around the Uniarch Network Video Recorder: 4-Channel, 4K Ultra HD, Pro - NVR-104X-P4 and comes with 3 x Uniarch Security Camera: 8MP Dome EasyStar - IPC-D1E8-AF28K along with Western Digital Purple Surveillance Hard Drive.

Security Camera Features

  • High quality image with 8MP, 1/2.7""CMOS sensor
  • 8MP(3840*2160)@20fps; 5MP(3072*1728)@30/25fps; 4MP(2560*1440)@30/25fps; 2MP(1920*1080)@30/25fps
  • Ultra 265, H.265, H.264, MJPEG
  • Easystar technology ensures high image quality in low illumination environment
  • 120dB true WDR technology enables clear image in strong light scene
  • Support 9:16 Corridor Mode
  • Built-in Mic
  • Smart IR, up to 30m (98ft) IR distance
  • Supports 256 G Micro SD card
  • IK10 vandal resistant
  • IP67 protection
  • Support PoE power supply

Network Video Recorder Features

  • Support Ultra 265/H.265/H.264 video formats
  • 4-channel input
  • Supports mainstream cameras of ONVIF conformance(Profile S, Profile G, Profile T ) and RTSP protocols
  • Support 1-ch HDMI, 1-ch VGA
  • HDMI and VGA simultaneous output
  • Up to 4K resolution recording
  • 1 SATA HDD up to 6 TB
  • Support cloud upgrade

Kit Includes

  • 1 x Uniarch Network Video Recorder: 4-Channel, 4K Ultra HD, Pro - NVR-104X-P4
  • 3 x Uniarch Security Camera: 8MP Dome EasyStar - IPC-D1E8-AF28K
  • 1 x Western Digital Purple Surveillance Hard Drive
  • More Info

  • Uniarch Security Camera: 8MP Dome EasyStar - IPC-D1E8-AF28K Datasheet Download
  • Uniarch Network Video Recorder: 4-Channel, 4K Ultra HD, Pro - NVR-104X-P4 Datasheet Download
  • If you have any questions, please email us at support@SpyMonkey.com.au and let's build a system customized to your preference.

    Send us an Email!
    Fill out a Quote Form!
    Talk to us via Phone!
    Chat with us via Live Chat!

    Videos

    Tech Specs
    Uniarch Security Camera: 8MP Dome EasyStar - IPC-D1E8-AF28K
    Camera
    Sensor 1/2.7", 8.0 megapixel, progressive scan, CMOS
    Minimum Illumination Colour: 0.005Lux (F1.6, AGC ON) 0Lux with IR on
    Day/Night IR-cut filter with auto switch (ICR)
    Shutter Auto/Manual, 1 ~ 1/100000s
    Adjustment angle Pan: 8° to 360°, Tilt: 0° to 68°, Rotate: 10° to 360°
    S/N >56dB
    WDR 120dB
    Lens
    Lens Type 2.8mm @1.6, Fixed-focal
    Lens Mount M12
    Angle of View (H) 112.9°
    Angle of View (V) 59.1°
    Angle of View (O) 121.2°
    DORI
    DORI Distance Lens (mm) Detect (m) Observe (m) Recognize (m) Identify (m)
    2.8 84.0 33.6 16.8 8.4
    Illuminator
    IR Range Up to 30m (98 ft) IR range
    Wavelength 850nm
    IR On/Off Control Auto/Manual
    Video
    Video Compression Ultra 265, H.265, H.264, MJPEG
    H.264 code profile Baseline profile, Main profile, High profile
    Frame Rate Main Stream: 8MP (3840*2160), Max 20fps; 5MP (3072*1728), Max 30fps; 4MP (2560*1440), Max 30fps; 1080P (1920*1080), Max 30fps; Sub Stream: 1080P (1920*1080), Max 30fps;720P (1280*720), Max 30fps; D1 (720*576), Max 30fps; 640*360,Max 30fps; 2CIF (704*288), Max 30fps; CIF (352*288), Max 30fps;
    Video Bit Rate 128 Kbps~16 Mbps
    U-code Supported
    9:16 Corridor Mode Supported
    OSD Up to 4 OSDs
    Privacy Mask Up to 4 areas
    ROI Up to 8 areas
    Motion Detection Up to 4 areas
    Image
    White Balance Auto/Outdoor/Fine Tune/Sodium Lamp/Locked/Auto2
    Image Setting Image rotation, brightness, saturation, contrast, sharpness, gain adjustable by web browser
    Digital Noise Reduction 2D/3D DNR
    Smart IR Support
    Flip Normal/Vertical/Horizontal/180°/90°Clockwise/90°Anti-clockwise
    Dewarping N/A
    HLC Supported
    BLC Supported
    Defog Digital Defog
    Events
    Basic Detection Intrusion(based on human body detection)
    motion detection, tampering alarm, audio detection
    General Function Watermark, IP address filtering, tampering alarm, access policy, ARP protection, RTSP authentication, user authentication
    Audio
    Audio Compression G.711
    Suppression Supported
    Sampling Rate 8KHZ
    Storage
    Edge Storage Micro SD, up to 256GB
    Network Storage ANR, NAS(NFS)
    Network
    Protocols IPv4, IGMP, ICMP, ARP, TCP, UDP, DHCP, PPPoE, RTP, RTSP, RTCP, DNS, DDNS, NTP, FTP, UPnP, HTTP, HTTPS, SMTP, 802.1x, SNMP, QoS , SSL/TLS,
    Compatible Integration ONVIF (Profile S, Profile G, Profile T), API, SDK
    User/Host Up to 32 users. 2 user levels: administrator and common user
    Security Password protection, Strong password, HTTPS encryption, Export operation logs, Basic and digest authentication for RTSP, Digest authentication for HTTP, TLS 1.2, WSSE and digest authentication for ONVIF
    Client Uniarch Client Uniarch APP
    Web Browser Plug-in required live view: IE9+, Chrome 41 and below, Firefox 52 and below
    Plug-in free live view: Chrome 57.0+, Firefox 58.0+, Edge 16+
    Interface
    Network 1 * RJ45 10M/100M Base-TX Ethernet
    Built-in Mic Supported
    General
    Power DC 12V±25%, PoE (IEEE 802.3af)
    Power consumption: Max 4.5W
    Power Interface Ø 5.5mm coaxial power plug
    Dimensions (Ø x H) Φ109 x 83mm (Ø4.3” x 3.3”)
    Weight 0.37kg (0.82lb)
    Material Metal
    Working Environment -30°C ~ 60°C (-22°F ~ 140°F), Humidity: ≤95% RH (non-condensing)
    Storage Environment -30°C ~ 60°C (-22°F ~ 140°F), Humidity: ≤95% RH (non-condensing)
    Surge Protection 4KV
    Reset Button Supported
    Ingress Protection Ingression protection: IP67 Vandal resistant: IK10
    Uniarch Network Video Recorder: 4-Channel, 4K Ultra HD, Pro - NVR-104X-P4
    Model NVR-104X-P4
    Video/Audio Input
    IP Video Input 4-ch
    Two-way Audio Input 1-ch, RCA
    Network
    Incoming Bandwidth 80Mbps
    Outgoing Bandwidth 64Mbps
    Remote Users 128
    Protocols TCP/IP, P2P, DHCP, UPnP, HTTP, HTTPS, DNS, DDNS, SMTP
    Video/Audio Output
    HDMI/VGA Output HDMI:
    3840x2160/30Hz, 1920x1080p/60Hz, 1920x1080p/50Hz, 1600x1200/60Hz, 1280x1024/60Hz, 1280x720/60Hz, 1024x768/60Hz VGA:
    1920x1080p/60Hz, 1920x1080p/50Hz, 1600x1200/60Hz, 1280x1024/60Hz, 1280x720/60Hz, 1024x768/60Hz
    Recording Resolution 4K/5MP/4MP/3MP/1080p/960p/720p/D1/2CIF/CIF
    Audio Output 1-ch, RCA
    Audio Compression G.711A, G.711U
    Synchronous Playback 4-ch
    Corridor Mode Screen 44624
    Decoding
    Decoding format Ultra 265/H.265/H.264
    Liveview/Playback 4K/5MP/4MP/3MP/1080p/960p/720p/D1/2CIF/CIF
    Capability 2 x 4k@30, 3 x 5MP@30, 4 x 4MP@30
    Hard Disk
    SATA 1 SATA interface
    Capacity up to 6TB for each disk
    Smart
    VCA Detection by Camera Intrusion detection, Cross line detection, Enter area, Leave area
    VCA Search Behavior search
    General Alarm
    General Alarm Motion, Human Body Detection, Video Loss, Alarm input
    Alert Alarm IP Conflict, Network Disconnected, Disk Offline , Disk Abnormal, Illegal Access
    External Interface
    Network Interface 1 RJ45 10M/100M self-adaptive Ethernet Interface
    USB Interface Rear panel: 1 x USB2.0,1 x USB3.0
    RS232 NA
    RS485 NA
    Alarm In NA
    Alarm Out NA
    PoE
    Interface 4 RJ45 10M/100M self-adaptive Ethernet Interface
    Max Power Max 30W for single port
    Max 54W in total
    Supported Standard IEEE 802.3at, IEEE 802.3af
    General
    Power Supply 48V DC
    Power Consumption: ≤9 W (without HDD)
    Working Environment -10°C ~ + 55°C (+14°F ~ +131°F), Humidity ≤ 90% RH (non-condensing)
    Dimensions (W×D×H) 260mm × 240mm × 47mm (10.2"×9.4"×1.9 ")
    Weight (without HDD) 1kg (2.20 lb)
    Certification
    Certification CE
    FCC
    WEEE
    RCM

    Downloads
  • Uniarch Security Camera: 8MP Dome EasyStar - IPC-D1E8-AF28K Datasheet Download
  • Uniarch Network Video Recorder: 4-Channel, 4K Ultra HD, Pro - NVR-104X-P4 Datasheet Download
  • 3-Years Warranty

    Uniarch 3-Years Manufacturer Warranty!

    Our Uniarch products are high-quality and durability-tested by Uniview engineers. Enjoy the peace of mind of a three-year warranty!

    ✔️ Authorised Uniarch Dealer!

    ✔️ Australian Stock, No Grey Imports!

    ✔️ 3-Years Manufacturer Warranty!






    Uniarch/Uniview offers a 2-year manufacturer warranty and SpyMonkey offer an additional 1-year warranty which covers defects in materials or broken components that could affect the normal operation of the product. In the event of a device being faulty, Uniarch and SpyMonkey will repair or replace the faulty product at no cost.

    The warranty does not cover damage to the product resulting from incorrect installation or negligence, damage caused by a natural disaster, or theft. SpyMonkey will facilitate any warranty claims on the customers' behalf with the manufacturer. If you think you have a faulty product, please contact our support team and we will gladly help you troubleshoot and determine that the product is indeed faulty. We aim to do so in a manner that is as fast and efficient as possible.

    Once determined faulty you will need to return the product to us first so that we can pass it on to the manufacturer. We don’t wait for the manufacturer to send us a replacement, if your item is determined to be faulty we will have it replaced as soon as possible from new stock. Please note, we do not cover inbound shipping to us however if a replacement is to be sent we will cover outbound shipping to the customer.

    We may need the serial number of the product and your order number. Please don’t ship us anything until you have had confirmation from one of our team and they have given you a return address.

    You can contact us by email at support@SpyMonkey.com.au or phone on 1300 049 519.

    Uniarch Security System: 4-Channel NVR Pro, 3 X 8MP Dome, EasyStar

    Product form

    SKU: 4CHP3X8DSTAR-2TB

    $740.00 $667.00 Incl. VAT

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      • FREE Express Courier Shipping for all orders over $100
      • 30-Day Returns Policy
      • Back to Base Australian Warranty & Tech Support
      • Australian Stock, No Grey Import Products

        Description

        Description

        Engineered by Uniview, one of the world's leading video surveillance innovators, Uniarch devices combine convenience, durability, and cost-efficiency. Designed to provide optimal security solutions to small and medium applications, it is a perfect system for those looking for a simple, reliable, feature-rich, and affordable solution.

        • Authorised Uniarch Dealer, Australian Stock, No Grey Imports!
        • Uniarch 3 years Manufacturer Warranty!
        • Free Express Courier Shipping!

        Easystar - The Simple Choice for Reliable Night Vision

        Easystar is engineered to provide colourful images in low-light environments. Easystar IP cameras adopt the backside-illuminated CMOS Sensor, which greatly improves light utilization. F1.6 iris design improves light gathering capability. The minimum illumination is down to 0.005Lux. Most importantly, UNV's uniquely patented technology U-ISP improves the definition and brightness of images. With a perfect combination of hardware and software, Easystar IP cameras deliver high-quality colourful images at low illumination.

        Reliable Performance - Weatherproof and Dustproof

        The IP cameras of the Easystar series are also excellent in other environmental conditions. The entire series of products support IP67 waterproof and dustproof levels, which can meet the needs of outdoor environments. They all support long IR distance, combined with lowlight technology to deliver high-quality images around the clock.

        This security system is built around the Uniarch Network Video Recorder: 4-Channel, 4K Ultra HD, Pro - NVR-104X-P4 and comes with 3 x Uniarch Security Camera: 8MP Dome EasyStar - IPC-D1E8-AF28K along with Western Digital Purple Surveillance Hard Drive.

        Security Camera Features

        • High quality image with 8MP, 1/2.7""CMOS sensor
        • 8MP(3840*2160)@20fps; 5MP(3072*1728)@30/25fps; 4MP(2560*1440)@30/25fps; 2MP(1920*1080)@30/25fps
        • Ultra 265, H.265, H.264, MJPEG
        • Easystar technology ensures high image quality in low illumination environment
        • 120dB true WDR technology enables clear image in strong light scene
        • Support 9:16 Corridor Mode
        • Built-in Mic
        • Smart IR, up to 30m (98ft) IR distance
        • Supports 256 G Micro SD card
        • IK10 vandal resistant
        • IP67 protection
        • Support PoE power supply

        Network Video Recorder Features

        • Support Ultra 265/H.265/H.264 video formats
        • 4-channel input
        • Supports mainstream cameras of ONVIF conformance(Profile S, Profile G, Profile T ) and RTSP protocols
        • Support 1-ch HDMI, 1-ch VGA
        • HDMI and VGA simultaneous output
        • Up to 4K resolution recording
        • 1 SATA HDD up to 6 TB
        • Support cloud upgrade

        Kit Includes

      • 1 x Uniarch Network Video Recorder: 4-Channel, 4K Ultra HD, Pro - NVR-104X-P4
      • 3 x Uniarch Security Camera: 8MP Dome EasyStar - IPC-D1E8-AF28K
      • 1 x Western Digital Purple Surveillance Hard Drive
      • More Info

      • Uniarch Security Camera: 8MP Dome EasyStar - IPC-D1E8-AF28K Datasheet Download
      • Uniarch Network Video Recorder: 4-Channel, 4K Ultra HD, Pro - NVR-104X-P4 Datasheet Download
      • If you have any questions, please email us at support@SpyMonkey.com.au and let's build a system customized to your preference.

        Send us an Email!
        Fill out a Quote Form!
        Talk to us via Phone!
        Chat with us via Live Chat!

        Videos

        Tech Specs
        Uniarch Security Camera: 8MP Dome EasyStar - IPC-D1E8-AF28K
        Camera
        Sensor 1/2.7", 8.0 megapixel, progressive scan, CMOS
        Minimum Illumination Colour: 0.005Lux (F1.6, AGC ON) 0Lux with IR on
        Day/Night IR-cut filter with auto switch (ICR)
        Shutter Auto/Manual, 1 ~ 1/100000s
        Adjustment angle Pan: 8° to 360°, Tilt: 0° to 68°, Rotate: 10° to 360°
        S/N >56dB
        WDR 120dB
        Lens
        Lens Type 2.8mm @1.6, Fixed-focal
        Lens Mount M12
        Angle of View (H) 112.9°
        Angle of View (V) 59.1°
        Angle of View (O) 121.2°
        DORI
        DORI Distance Lens (mm) Detect (m) Observe (m) Recognize (m) Identify (m)
        2.8 84.0 33.6 16.8 8.4
        Illuminator
        IR Range Up to 30m (98 ft) IR range
        Wavelength 850nm
        IR On/Off Control Auto/Manual
        Video
        Video Compression Ultra 265, H.265, H.264, MJPEG
        H.264 code profile Baseline profile, Main profile, High profile
        Frame Rate Main Stream: 8MP (3840*2160), Max 20fps; 5MP (3072*1728), Max 30fps; 4MP (2560*1440), Max 30fps; 1080P (1920*1080), Max 30fps; Sub Stream: 1080P (1920*1080), Max 30fps;720P (1280*720), Max 30fps; D1 (720*576), Max 30fps; 640*360,Max 30fps; 2CIF (704*288), Max 30fps; CIF (352*288), Max 30fps;
        Video Bit Rate 128 Kbps~16 Mbps
        U-code Supported
        9:16 Corridor Mode Supported
        OSD Up to 4 OSDs
        Privacy Mask Up to 4 areas
        ROI Up to 8 areas
        Motion Detection Up to 4 areas
        Image
        White Balance Auto/Outdoor/Fine Tune/Sodium Lamp/Locked/Auto2
        Image Setting Image rotation, brightness, saturation, contrast, sharpness, gain adjustable by web browser
        Digital Noise Reduction 2D/3D DNR
        Smart IR Support
        Flip Normal/Vertical/Horizontal/180°/90°Clockwise/90°Anti-clockwise
        Dewarping N/A
        HLC Supported
        BLC Supported
        Defog Digital Defog
        Events
        Basic Detection Intrusion(based on human body detection)
        motion detection, tampering alarm, audio detection
        General Function Watermark, IP address filtering, tampering alarm, access policy, ARP protection, RTSP authentication, user authentication
        Audio
        Audio Compression G.711
        Suppression Supported
        Sampling Rate 8KHZ
        Storage
        Edge Storage Micro SD, up to 256GB
        Network Storage ANR, NAS(NFS)
        Network
        Protocols IPv4, IGMP, ICMP, ARP, TCP, UDP, DHCP, PPPoE, RTP, RTSP, RTCP, DNS, DDNS, NTP, FTP, UPnP, HTTP, HTTPS, SMTP, 802.1x, SNMP, QoS , SSL/TLS,
        Compatible Integration ONVIF (Profile S, Profile G, Profile T), API, SDK
        User/Host Up to 32 users. 2 user levels: administrator and common user
        Security Password protection, Strong password, HTTPS encryption, Export operation logs, Basic and digest authentication for RTSP, Digest authentication for HTTP, TLS 1.2, WSSE and digest authentication for ONVIF
        Client Uniarch Client Uniarch APP
        Web Browser Plug-in required live view: IE9+, Chrome 41 and below, Firefox 52 and below
        Plug-in free live view: Chrome 57.0+, Firefox 58.0+, Edge 16+
        Interface
        Network 1 * RJ45 10M/100M Base-TX Ethernet
        Built-in Mic Supported
        General
        Power DC 12V±25%, PoE (IEEE 802.3af)
        Power consumption: Max 4.5W
        Power Interface Ø 5.5mm coaxial power plug
        Dimensions (Ø x H) Φ109 x 83mm (Ø4.3” x 3.3”)
        Weight 0.37kg (0.82lb)
        Material Metal
        Working Environment -30°C ~ 60°C (-22°F ~ 140°F), Humidity: ≤95% RH (non-condensing)
        Storage Environment -30°C ~ 60°C (-22°F ~ 140°F), Humidity: ≤95% RH (non-condensing)
        Surge Protection 4KV
        Reset Button Supported
        Ingress Protection Ingression protection: IP67 Vandal resistant: IK10
        Uniarch Network Video Recorder: 4-Channel, 4K Ultra HD, Pro - NVR-104X-P4
        Model NVR-104X-P4
        Video/Audio Input
        IP Video Input 4-ch
        Two-way Audio Input 1-ch, RCA
        Network
        Incoming Bandwidth 80Mbps
        Outgoing Bandwidth 64Mbps
        Remote Users 128
        Protocols TCP/IP, P2P, DHCP, UPnP, HTTP, HTTPS, DNS, DDNS, SMTP
        Video/Audio Output
        HDMI/VGA Output HDMI:
        3840x2160/30Hz, 1920x1080p/60Hz, 1920x1080p/50Hz, 1600x1200/60Hz, 1280x1024/60Hz, 1280x720/60Hz, 1024x768/60Hz VGA:
        1920x1080p/60Hz, 1920x1080p/50Hz, 1600x1200/60Hz, 1280x1024/60Hz, 1280x720/60Hz, 1024x768/60Hz
        Recording Resolution 4K/5MP/4MP/3MP/1080p/960p/720p/D1/2CIF/CIF
        Audio Output 1-ch, RCA
        Audio Compression G.711A, G.711U
        Synchronous Playback 4-ch
        Corridor Mode Screen 44624
        Decoding
        Decoding format Ultra 265/H.265/H.264
        Liveview/Playback 4K/5MP/4MP/3MP/1080p/960p/720p/D1/2CIF/CIF
        Capability 2 x 4k@30, 3 x 5MP@30, 4 x 4MP@30
        Hard Disk
        SATA 1 SATA interface
        Capacity up to 6TB for each disk
        Smart
        VCA Detection by Camera Intrusion detection, Cross line detection, Enter area, Leave area
        VCA Search Behavior search
        General Alarm
        General Alarm Motion, Human Body Detection, Video Loss, Alarm input
        Alert Alarm IP Conflict, Network Disconnected, Disk Offline , Disk Abnormal, Illegal Access
        External Interface
        Network Interface 1 RJ45 10M/100M self-adaptive Ethernet Interface
        USB Interface Rear panel: 1 x USB2.0,1 x USB3.0
        RS232 NA
        RS485 NA
        Alarm In NA
        Alarm Out NA
        PoE
        Interface 4 RJ45 10M/100M self-adaptive Ethernet Interface
        Max Power Max 30W for single port
        Max 54W in total
        Supported Standard IEEE 802.3at, IEEE 802.3af
        General
        Power Supply 48V DC
        Power Consumption: ≤9 W (without HDD)
        Working Environment -10°C ~ + 55°C (+14°F ~ +131°F), Humidity ≤ 90% RH (non-condensing)
        Dimensions (W×D×H) 260mm × 240mm × 47mm (10.2"×9.4"×1.9 ")
        Weight (without HDD) 1kg (2.20 lb)
        Certification
        Certification CE
        FCC
        WEEE
        RCM

        Downloads
      • Uniarch Security Camera: 8MP Dome EasyStar - IPC-D1E8-AF28K Datasheet Download
      • Uniarch Network Video Recorder: 4-Channel, 4K Ultra HD, Pro - NVR-104X-P4 Datasheet Download
      • 3-Years Warranty

        Uniarch 3-Years Manufacturer Warranty!

        Our Uniarch products are high-quality and durability-tested by Uniview engineers. Enjoy the peace of mind of a three-year warranty!

        ✔️ Authorised Uniarch Dealer!

        ✔️ Australian Stock, No Grey Imports!

        ✔️ 3-Years Manufacturer Warranty!






        Uniarch/Uniview offers a 2-year manufacturer warranty and SpyMonkey offer an additional 1-year warranty which covers defects in materials or broken components that could affect the normal operation of the product. In the event of a device being faulty, Uniarch and SpyMonkey will repair or replace the faulty product at no cost.

        The warranty does not cover damage to the product resulting from incorrect installation or negligence, damage caused by a natural disaster, or theft. SpyMonkey will facilitate any warranty claims on the customers' behalf with the manufacturer. If you think you have a faulty product, please contact our support team and we will gladly help you troubleshoot and determine that the product is indeed faulty. We aim to do so in a manner that is as fast and efficient as possible.

        Once determined faulty you will need to return the product to us first so that we can pass it on to the manufacturer. We don’t wait for the manufacturer to send us a replacement, if your item is determined to be faulty we will have it replaced as soon as possible from new stock. Please note, we do not cover inbound shipping to us however if a replacement is to be sent we will cover outbound shipping to the customer.

        We may need the serial number of the product and your order number. Please don’t ship us anything until you have had confirmation from one of our team and they have given you a return address.

        You can contact us by email at support@SpyMonkey.com.au or phone on 1300 049 519.

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