Spy Monkey Surveillance are official Dahua partners. Therefore all products we sell are Australian stock and fully covered by the manufacturer's warranty, tech support, and firmware updates.
Bulletin No. 03 | 01 December, 2022
Dahua Technology Australia Authorized Dealer Statement
Dahua is global top two and Australia’s premier supplier of CCTV cameras and security equipment with a reputation for superior quality and service. To ensure you get the best that Dahua offers we strongly recommend you only buy genuine Dahua Australia products from one of our authorized and certified partners.
We take great care and energy to ensure these partners not only supply the correct Australian products, designed to meet or exceed the regulations and requirements of the Australian market but are also able to support and warranty these genuine products.
To ensure you are getting genuine Dahua Australia products from an authorized Dahua Australia partner, we have introduced a simple way to identify and qualify a Dahua Australia-authorized partner. Dahua issues a digital certificate via QR code. The QR code can be found on our partner’s website, invoices, and other materials or simply ask the partner to provide it.
By scanning this QR code you will be able to verify the Authenticity of that partner and see the Partner Certificate. Alternatively, you can send us an email at sales.oc@dahuatech.com
Except for that, you can also verify the authenticity of your product by using the Dahua Partner App, only genuine products will be covered by Dahua Australia Warranty and earn reward points. Counterfeit and/or non-genuine Dahua Australia products are not supported or warranted here in Australia and may not comply with local standards.
Also, Dahua software updates and firmware upgrades may not work with non-genuine products and may render the product dysfunctional or disfeatured, therefore to ensure you get the best from of your Dahua product, make sure you buy only genuine Dahua Australia products from one of our certified and authorized partners.
Dahua Australia takes many steps including perusing Legal action to remove the unauthorized distribution of non-genuine Dahua products.
Yours Sincerely
Dahua Technology Australia
Scan the QR code to view partner certificate.